Inbound lead, captured end to end
3:13A plumbing contractor calls about marketing help. The agent qualifies the need, captures name, phone and email, then reads the whole thing back before handing off.— answered as Backyard Bougie.
Read the transcript
- Receptionist
- This call will be recorded for quality and training purposes. Thank you for calling the Backyard Bougie family of companies. My name is Samantha. Who do I have the pleasure of speaking with?
- Caller
- Yes, hi. My name is Mike.
- Receptionist
- Hi, Mike. Nice to meet you. Are you looking for marketing support, or custom apparel and printing?
- Caller
- I'm actually looking for marketing support for my small business.
- Receptionist
- Got it, marketing support. What's your business name, and can you tell me a little about what you do?
- Caller
- My business name is Mike's Plumbing Services. We're a plumber local to the Sacramento area, serving Sacramento and the broader metro market.
- Receptionist
- Perfect, thanks. Are you looking for ongoing marketing support, or more of a specific project — a website refresh, branding, or help with social media?
- Caller
- I'm kind of looking for all of it. I definitely want the ongoing support, but I know my website probably needs a little help too, because I built it myself.
- Receptionist
- Makes sense. What timeline are you working with to get started? Are you hoping to kick things off in the next couple of weeks, or more like next month?
- Caller
- The sooner the better, but I know it takes time. I'm open to whatever timeline is appropriate to get the project done successfully.
- Receptionist
- Got it. What's the best phone number and email for you, so our Bougie Marketing team can follow up and schedule a strategy call?
- Caller
- It's area code 916, 555-1212.
- Receptionist
- Thanks. I've got your number as 916-555-1212. And what's the best email for you?
- Caller
- It's going to be miketheplumber@gmail.com.
- Receptionist
- Got it — so that's miketheplumber@gmail.com, correct?
- Caller
- That is correct.
- Receptionist
- Perfect. And just to make sure — is your name best listed as Mike or Michael? Also, what's the main thing you want help with first: getting more leads, polishing the brand, or improving the website?
- Caller
- You can call me Mike, and I'm definitely looking to get more leads.
- Receptionist
- Awesome, Mike. I've got Mike's Plumbing Services in the Sacramento area, looking for ongoing marketing support starting as soon as possible, with a focus on generating more leads. And your contact info is 916-555-1212 and miketheplumber@gmail.com. We'll have someone from Bougie Marketing follow up shortly to schedule a strategy call and talk next steps. Thank you for calling Backyard Bougie — we appreciate you reaching out, and look forward to working side by side with you.
- Caller
- Thank you.
- Receptionist
- You're welcome, Mike.