Answering Service
Calls answered the way contractors need them answered.
A contractor answering service has one real job on any given call: telling an emergency from an estimate request before it ever reaches your phone.
What it does
What a contractor answering service covers.
- Emergency triage on your definition
- You set what counts as an emergency for your trade. Genuine emergencies escalate immediately; everything else is captured, so you are woken for work worth waking for.
- Dispatch-ready job details
- The address, the job type, the access notes and whether there is water on the floor right now — the fields dispatch actually needs, rather than a name and a number.
- After-hours and weekend coverage
- Nights and weekends are where trades lose the most work, because that is when the call goes to whoever picks up. That is the window this covers.
- Estimate requests as a text, not a voicemail
- Quote requests reach you as a structured text while the job is still live, instead of a voicemail you clear at 7pm when the customer has already booked someone.
- No quoting, ever
- The line captures what the job is so you can price it. Nobody should be quoting trade work off a phone script, and it will not try.
- Jobs route into the system your office already runs
- Captured jobs land in your existing dispatch or CRM system rather than a portal of ours. Your office keeps working the way it already works.
Why the generic option fails
What a general answering service gets wrong here.
A general answering service cannot tell an emergency from a quote request, so it either wakes you for everything or nothing. And it takes a name and number when what dispatch actually needs is the address, the job type, and whether there is water on the floor right now.
What it handles
What these calls look like in practice.
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A call comes in while your crew is on a roof or under a sink. It is answered, the job details are captured, and the estimate request reaches you as a text instead of a voicemail you hear at 7pm.
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A customer with no power at 10pm calls. The line separates the genuine emergency from the quote request and escalates only the first — so you are woken for work worth waking for.
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A scheduling call asks to move tomorrow morning. It captures the job, the address, and the window rather than leaving your dispatch to guess.
FAQ
The questions people actually ask.
Can it tell an emergency from a routine call?
It separates them on rules you define — your definition of an emergency, not a generic one — and escalates accordingly.
Will it quote prices?
No. It captures what the job is so you can quote it. Nobody should be quoting trade work off a phone script.
Does it work outside business hours?
That is when most of the value is. After-hours and weekend calls are where trades lose the most work.
Hear it before you buy it.
Listen to real sample calls, or see every vertical we cover.
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