Answering Service
Calls answered the way law firms need them answered.
A legal answering service exists to answer the phone without ever crossing into advice — and to capture what your firm actually needs to open a matter, not just a name and a number.
What it handles
What a legal answering service actually handles.
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A potential client calls after a 6pm consultation ends. The line captures the matter type and the parties involved — the fields you need to run a conflict check — and books the consult without giving a shred of advice.
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An existing client calls asking where their matter stands. The call is routed to the responsible attorney or captured for callback; the line never characterises the status of a matter itself.
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Opposing counsel or a court clerk calls outside hours. That is escalated immediately rather than sitting in a message queue until Monday.
Where the line is
What we will not do.
The line is scripted to give no legal advice of any kind and to capture conflict-check fields on every new-matter call. Call handling and retention are configured with your firm before launch.
FAQ
The questions people actually ask.
Will it give legal advice?
No. It is scripted to capture and route, never to characterise a claim, a deadline, or a likely outcome. That boundary is the point.
Does it capture conflict-check information?
Yes — matter type and parties involved on every new-matter call, so intake reaches you in a form you can actually run a check against.
Can it book consultations?
Yes, against your real calendar availability, with the intake fields your firm requires attached.
Hear it before you buy it.
Listen to real sample calls, or see every vertical we cover.
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